Tips on Avoiding Hassles with Deposits / Withdrawals

No Hassle Payouts
We accept payout requests 24/7 and process most payouts within 24 hours.

Below are some tips to ensure your payout is quick and simple.

Address Match
If you have deposited with a credit card, the address you have on file with us and the address with the issuing bank must match exactly. Please ensure that the address with your bank is up to date. Although there are legitimate reasons for addresses not matching, a mismatch can cause delays while we verify the card is authorized for use. You can ensure your information is up to date by contacting us.

Keeping Info Up to Date
Make sure that your information on file with us is current. Checks mailed to the wrong address will cause delays while we issue a stop payment and ensure the check has not been cashed.

Preventing Fraud
We have numerous measures to prevent online fraud. Although sometimes these measures are inconvenient, they are for the player's protection as much as our own. These measures ensure we are able to continue providing the same level of comps, customer service as well as paying almost all transaction fees for our members.

Please Note:
Cashier's checks cannot be processed on the weekends due to the limitations of banking hours. Payouts that do not make the cutoff for Friday payment are paid out on Monday.

Having problems?
We have staff available to assist you 24/7. We have a variety of ways in which to contact us.